We are already aware that Snapchat continues to roll out new features all the time, like the ability to Remix Snaps and making their filters to keep their users engaged. But one of the oldest features that ensures users engage on the platform on a daily basis is Snapchat Streaks (Snapstreaks).
If you have been sending snaps regularly and still lost your Snapstreak, here is a step-by-step guide to help you get it back.
What are Snapchat streaks?
A Snapchat streak is created when you and your friend snap each other daily. When both of you exchange snaps on the platform at least once within 24 hours for 3 consecutive days, you will see a fire emoji and next to it a number indicating the streak count.
Please note that text messages, snaps sent from Memories or Snapchat Spectacles, etc. do not count towards Snapchat Streaks. Only images/videos clicked within the app and then sent to friends will be considered eligible for Snapchat Streaks.
Things to know before you get your streak back
There is no guarantee that your Snapchat streak will be reset after following the steps below. Especially if this is not your first time contacting Snapchat Support to retrieve your Snapstreaks.
Also, if you've lost Snapchat streaks for all your friends, you can only restore streaks for one contact at a time. Since you already know that Snapchat will not process your request for multiple contacts, make sure you choose the contact that is highest on your priority list first.
How to Restore Your Lost Snapchat Stripes
If the reason you lost your Snapchat Streaks was delayed notifications or Snapchat server down, here is how you can restore your Snapchat Streaks.
1. Head over to the Snapchat support page.
2. In the section How can we help you? section, select I lost my Snapstreak.
3. Now follow the instructions on the screen and fill in all the details.
As mentioned above, you can only restore Snapstreak with one user at a time. If you have lost multiple Snapstreaks, you will need to repeat the process for each one multiple times.
4. Once done, hit Send and wait for the Snapchat representatives to come back.
Frequently Asked Questions
Are Snapchat streaks limited to 24 hours?
Yes. If you don't submit a snap within 24 hours, your Snapchat streak will reset to zero.
Is there a trick to get the red heart back on Snapchat?
Send that friend more snaps than others and ask them to do the same thing consistently for two weeks. After this, you will see a red heart next to your friend's Snapchat username.
Why won't Snapchat help me recover my Snapstreak?
If the error that caused you to lose your Snapstreak was not from the end of Snapchat, it is very unlikely that Snapchat will help you restore your Snapstreak.
Do I have to respond to a Snapchat streak?
A single user cannot maintain Snapchat Streaks. Both users need to exchange snaps on a daily basis to maintain a Snapchat streak.
How long does it take to restore a Snap streak?
It usually takes 24 hours for Snapchat to respond about restoring your Snapchat streak.
